Returns Policy
RETURNS
If you are not 100% satisfied with your bead order, most items may be returned for a refund if you meet the eligibility criteria as outlined below in our Refund Policy. Please contact our Customer Service Department first to discuss whether you would like a replacement or a refund.
Orders under $100 AND less than 60 days from purchase date do not need to contact customer service. These items may be returned undamaged via the address provided below. All orders outside of these criteria must have approval from our Customer Service Department.
RETURNS TOTALING $100 OR MORE
If you would like to make a return that has a value of $100 or more, you will need to first contact our Customer Service Department. No beads or other jewelry-making items valued above $100 will be accepted without prior approval.
REFUND POLICY
- Did you receive your item within the last 60 days and was it more than $100?
- We have a 60-day return policy. Returns received after 60 days of the original receipt date will not be accepted.
- Is your item unused, with tags, and in its original packaging?
- To be eligible for a return, your item must be unused, with tags, and in its original packaging. A receipt or proof of purchase is required.
If you can answer "Yes" to these questions, please contact our Customer Service Department to initiate the return process.
Upon approval, you may receive a refund of the original price, less shipping costs.
We will notify you once we have received and inspected your return. If approved, you will automatically receive a refund. Please note, refunds may take up to two weeks to process.
To receive a new item, we recommend making a separate purchase for the replacement.
Contact us for any return questions at: customerservice@goodybeads.com.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
We will gladly refund your money, including shipping costs, or send a replacement for any damaged, defective, or incorrect items. Returns are accepted for up to 30 days after purchase. Contact us immediately if your item is defective, damaged, or incorrect so we can make it right.
EXCEPTIONS / NON-RETURNABLE ITEMS
Certain items cannot be returned:
- Perishable goods
- Custom products
- Cut-to-order lengths of jewelry chain, wire, leather, cord, etc.
- Personal care goods
- Hazardous materials
Contact us if you have questions or concerns about your specific item.
PLEASE NOTE WE DO NOT ACCEPT RETURNS ON THE FOLLOWING ITEMS:
- Special Orders
- Products purchased on Clearance
- Unsealed or altered strands or pre-packed items
- Items sold "by the foot" or "by the inch"
- GoodyBeads Gift Cards
- Bead Kits
- Metal Stamps/Stamping Kits
- Jewelry-Making Books/Pamphlets
PACKAGING YOUR RETURN
We recommend sending your returns in a strong cardboard box or bubble-padded envelope. Consider insuring your package. We are not responsible for returns that arrive damaged and cannot credit you for such items. Avoid using standard unpadded envelopes, as items are likely to be damaged by the postal service.